If you have problems with BitlBee, the best place to find support is IRC.
We're lurking on
#bitlbee most of the time, on OFTC (just
irc.bitlbee.org). We live in Europe, so if you're
in a different timezone you might have to wait a while before we wake up and
answer your question. But since there are many (around 200) people in the channel
maybe someone else can help. :-)
We might set up a mailing list later, but for a program like BitlBee IRC is probably the best way to offer support.